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Their customer service is EXCELLENT! We were there on Sunday with a friend who previously went to R&R HD and was looking to buy a new CVO. At R&R, he asked about one, and they said they'd get back to him with a price, and asked if he asked his wife if it was okay.. he's not married and it took 5 days to get back to him after he called them back twice. Southeast Harley was a totally different experience. Keith at Southeast found the exact bike he was looking for, arranged for a trade, and treated him like he was a highly valued customer. Keith took grrat care of all of us as my friend was educated on all the features of his new bike. We weren't ignored when he found out that we weren't there to buy something. They have plenty of merchandise, a diner for food and something to drink, and a great staff who treat you with respect. Sadly, I had dismissed SEHD because other dealers were closer. But after our experience with Keith and South East, my friends and I will always be making the trip to South East.
Stopped by on a Sunday afternoon for the first time during a ride. While browsing the store, spoke with Shane, he answered all my questions directly. Made an appointment for a Tuesday afternoon visit to look at a specific bike they had. Tim and Shane took care of everything during the upfront process, in an honest, and direct fashion. During the paperwork stage, Keith was amazing to work with, not doing the normal "finance Sales add-ons" we all expect, provided clear options on what was available. Tim and Shane delivered my new bike, taking the time to go over the bike and provided advice on a few things. EXCEPTIONAL EXPERIENCE WITH SOUTHEAST, if you're looking for a new Harley or service don't go anywhere else!
Top notch. Amazing. Treated with the utmost respect. Employees are all wonderful. Even the sales people were not too pushy. Love southeast. Dog friendly. Human friendly. Great inventory.
This Harley shop has the only Harley-Davidson diner in existence! And it's super cute! The food was fast and on point, the servers were great too! I'm not a "Harley person", but you don't have to be to enjoy this establishment! I'd recommend it 😁
Went for lunch at the diner and found THE bike I have been trying to find for years with barely any miles. Staff didn't pressure me and made me feel welcome. I bought the bike the next day. Great atmosphere, people, and food.
Had my bike in for a safety recall, went ahead and had service done. Joe M and Joe H. were amazing to work with, did the work right, and kept me up to date during the visit. Had lunch in the Diner, Dawn was awesome! And while I waited, Tim and Shane (my original sales guys) made sure I felt at home and happy! Having dealt with a few different dealers, SE Harley’s staff is by far the best!
Very nice dealership! I love all the historical pieces that were throughout the dealership.
I couldn’t have picked a better dealership and experience than what I experienced at Southeast Harley Davidson. This is my first time owning a Harley Davidson. I’ve wanted one for more then 20 years and want to thank Southeast Harley Davidson for welcoming me into their family.
Cleveland Airport Taxi Tommy 216 570 6571
+5
Number one Harley store on the planet they have everything all kinds of historic pictures all kinds of motorcycling equipment and an incredible diner excellent food I had to BLT and tater tots I cannot say enough good things about this place it's a place to go visit have a good meal stroll around and of course if you want to buy a Harley I can't think of a better place great service department great salesman I had a wonderful waitress highly highly recommended
I had to go here to pick up a $1.67 bolt cuz my local dealer didn't have it. Awesome dealership! Great prices on clothing.
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