I really loved my ice cream so much, I've been there before. It's very cool that you can mix the flavors together along with candies and brownies to mix with. The service was amazing and I looked forward to going to Cold Stone again. Thank you, Coldstone Creamery!
Lucas is AMAZING!!! He was so sweet and his customer service was off the charts ❤️ me and my cousin came to your location on 10/28 and he helped us pick the most delicious combinations 🍨 thank you Lucas, you rock!! Will definitely be back at your location soon ✨
Lucas was the sweetest most helpful employee I have ever encountered! So sweet so attentive and kind . Just all out the sweetest person ! I will only come to this location moving forward!
Just got a shake, sitting in the parking lot outside of ColdStone and I had to literally stop what I was doing to write this review. All 3 of the associates, all quite young, were exceptionally polite, genuine, kind, and cheery. I'm going through a little bit of a personal storm right now and just them being so kind and polite really helped me this evening. Came from Richmond to catch some waves real quick and I'm headed back home super thankful for the ColdStone staff being indiscriminately kind to everyone in the building.
Good job yall🙏
Lucas/Lukas ROCKS! When the fam went for dessert and this particular coldstone didn't have the type of ice cream I typically get at other cold stones, Lucas was quick fo remedy, offering samples and suggestions. He made sure that he did whatever he could to ensure that the entire family had an enjoyable experience. Highly recommend coming by to say Hi to Lucas because I know he will take good care of you!
Updated July 27 2023. As always the cream and staff are great and helpful. Especially Adeline. She is always so friendly and professional.
(Maybe I'm biased ;)It smells clean. They have done a great job getting rid of the funky smell that had been lingering and you can tell cleaning has improved .
The best Coldstone in vb. The other one never has enough ice cream in stock, and this one has the best customer service in my opinion.
I went through on my way back to Alabama and the girls working there were all so kind and helpful! My ice cream was delicious! The other reviews talk about the girls being impolite and not having social skills, I'd say quite the opposite considering they're teenagers and this is probably their first ever job. Anyways the ice cream was delicious and the staff was helpful, my family and I really enjoyed it!
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I recently visited this establishment with my son and daughter and they loved it. I’m a father of two kids so I feel for the girls who work here. My wife and I were just talking about how the staff here are treated. It’s a shame, honestly. I’ve just recently starting visiting on a more regular basis, and more often then not I see people getting upset that their order is taking too long or for some reason about their mask policy. This isn’t a new rule, and it certainly isn’t being enforced at this coldstone just because they want to be screamed at by their customers. Every time I’ve visited this establishment the staff are friendly and helpful. Rarely do they make mistakes, and if it is it might be a forgotten cone or lid which they fix immediately. I feel like a lot of these reviews are from people who are looking to complain. It’s a busy store and I’m sure most of the girls there are at their first or second job. I would hate if my kids were being treated in such a manner. I highly recommend this establishment, and I recommend to ignore the unfriendly reviews as well because I can almost guarantee those being negative are the same people who refuse to wear a mask and have little to no patience.
Stopped by at 8p on a Friday. Place was packed. Non-stop traffic, 15 minutes wait to order. Staff was courteous and helpful. All four were working hard to get customers quickly through the line. Ordered the coffee ice cream special. Very good. Enjoyed the visit.
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