So I came to this location a few months ago, an I was not satisfied. I was in the area so I decided to give it another chance. Come to find out they have been taken Over by new management. The team that they have now are amazing. Great customer service, fast an speedy. And my drink was amazing. I will be coming back to see Mr. J and Ms. TT.
First! Great crew. Manager greeted me with a smile and her crew was smiling while they worked. The store has a comfortable and relaxing atmosphere. The flow of the store from the place to order to pickup is laid out well. It isn't cramped like other locations.
I think the cashier was training.....at least I hope he was in training (bless his heart). I went inside to avoid the extra long drive-through line. By the time I left the drive-through was empty. All I ordered was coffee and a donut.........nobody helped him make my 1 cup of coffee (coffee, cream, and caramel swirl)......
I went during lunch inside because the drive through was a little long and the manager was holding down the store on his own with no staff. He was very nice and wanted to write a review to show my appreciation. I know it's hard to find good help with being in HR myself.
The best Dunkins we’ve had since moving to Richmond! Nice staff, impeccably clean, and our mobile order was ready and waiting for us. Closest thing to a New England Dunkins ❤️
They are good doughnuts but I now prefer the ones at COUNTRY STYLE DONUTS on Williamsburg Road in Henrico.
The girl/woman with the dyed hair (I believe it was pink or purple) was very nice. I tend to have good service here in general :-) iced peppermint mocha latte was delicious
Drive thru was relatively quick. We ordered 4 doughnuts and a box of munchkins. They left out 1 of the doughnuts but I checked the bag before pulling away and they get the last one for us so all was well. Busy street location only has the drive through open and I won't go there if there is more than 1 car waiting in line due to the long wait time that I have repeatedly experienced.
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