This is my usual Sonic and the food has always been good and the staff has always been friendly so one evening I picked up a combo about 9:30 for my supper later on. When I finally got a chance to eat at midnight I found the food was overcooked and pretty tough. I called the Sonic location next morning and Jay said no problem, just bring the receipt in and we'll replace everything for you. So a couple of days later I stopped by about 9:30 again and asked for the manager. It was Jay again and he fixed me right up, replaced everything and when I ate later it was dee-licious. Jay and this location know about customer service and how to treat customers right so I'll definitely be stopping in again!
We'll have to say so far everything is okay except for losing a star on the fact that the app stops taking your order at 20 till closing.
The manager, Dylan, is AWESOME!!!! I came in to this location last night, ordering for a large party right before close. Despite this fact, my order was brought out to me within less than 4 minutes. My super Sonic double cheese burger was truly the juiciest, mouthwatering sandwich I have ever tasted. With one flaw. They forgot the cherry in my Diet Coke! Although the location had been closed for five minutes, when I called back to ask for a replacement drink, I was promptly answered and had my correct drink out in LESS THAN A MINUTE. The manager, Dylan, delivered it to me in a luxurious button-up shirt and red tie, apologized for the mistake, and brought me a coupon for a free cherry limeade. Although a mistake was made, Dylan immediately and politely rectified the mistakes of his employees. This incredible service has earned Sonic 8116 nw expressway a repeat customer! Give Dylan a raise!
The lady who took my order was very professional and attentive. Service was quick, and all mt food tasted fresh, which is always a bonus in the fast food industry. Burger was stacked nicely, and ingredients spread evenly. The carhop was very sweet. Overall, I got my food relatively quickly, and it was up to par. I highly recommend this sonic to anyone looking for some fast American food.
My footlong buns are always hard and even had mold one it one time. So know it just get my drinks there.
Great food I recommend it if your hungry
Stopped to get a limeade, this was a good sonic, the staff was friendly and my limeade was as expected. It's a little inconvenient to get in and out of but otherwise a great sonic!
I recently went to sonic and picked up food and had the best experience with one of the team members named cici she was very nice and made sure my experience there was excellent!
One of my favorite Sonics! It is a great place for a soft drink break during Happy Hour, 2-4 everyday.
Fresh hot food delivered quickly with a good attitude which checks all my boxes. App ordering is super user friendly also. A+ 👍
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