This has been one of my family's favorite restaurants since I was a little kid. The food, service and quality are hard to match. From going as a kid to taking my homecoming date there, I have never had a bad experience. Those that claim poor service or food are snobs with such egos that they wouldn't know quality if it bit them in the butt. Silverpond is the best Chinese in Colorado Springs. I was born here and have spent 23 years experiencing everything this city offers. Want great Chinese come here.
I have no idea how anyone could have bad service or food here. I've been going to Silver Pond for the last three years and each and every time I come in, the food has been just plain awesome. My friends and I get seated right away. We are a young geeky crowd and always get treated wonderfully. Never once had bad service even when I was new in town. Getting take out only takes about 5-10 minutes so I'm in and out. Water is quickly given to us if we come to dine in and our orders are taken right away. And all the food has been fresh. I eat here 3 times a week, some weeks more and end up getting several things. Jenny and her husband are always super friendly and are very attentive to the needs of their customers. They have been training a lot of staff, but I never once heard the owners raise their voices at anyone working there, especially when Jenny is so soft spoken. I've noticed her treating her employees like family and always laughing and joking around with them. But the food is always cooked to perfection. I order many items on the menu--the best being their sesame chicken and chicken and broccoli. I've also ordered their fried rice dishes, numerous noodle dishes, tofu dishes, mongolian beef, chow mein, ginger chicken, sweet and sour, mu shoo. They have the best spring rolls I've ever tried and I've been all over the US at various Chinese restaurants in my travels. Also try their Thai milk tea, its freshly brewed and incredible. LOVE this place!
PS--'Some' of the negative reviews just sound to me like a bunch of cranky people with nothing better to do than complain at everything. They probably brought the bad service upon themselves. Such a shame that many just don't have good manners these days.
Always a great experience. They know my husband by name and the food is always fantastic. We always order to pick up and have never had any issues. This has been our go to for 10+ years. Love it.
I dont know what happened to the other reviewer but this is our favorite Chinese restaurant of all time! Maybe he/she was just having a bad day. Unless someone doesn't like Chinese food this is the first place I suggest for friends and family in Colorado Springs. Jack Hu is an outstanding chef and he and his wife, Jenny, put on a great meal with great service. If you want great Chinese food go here. If you want run-of-the-mill, load-em-up, overcooked, cold Chinese food go to the China Buffett down the street. Try the strawberry chicken or shrimp - outstanding!
This is American Chinese, not Chinese food from china. You will have to go to Denver for that. Try star kitchen they have shark fin soup. Looks delicious anyway though.
This place is awesome. Service is amazing, they're so polite. I recommend the coconut chicken, soooo good! Give this place a try, you'll love it.
Food is excellent as always, in spite of a several year gap since last eating there! (Back when it was a little further south on Academy)
Great food and service open for indoor eating now large portions
Best Gluten Free food ever!!! Love this place.
Best gluten free Chinese I’ve ever had
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