Food was decent but, staff was overwhelmed! There were 2 people taking online orders, managing in-store orders and cooking the food.
At a minimum the operation requires 3 IMO as both employees looked burnt out and were very visibly tired making silly mistakes like charging for bone in wings when a customer ordered boneless $8 difference. Then not having the time to process a refund so needed to open cash register 15min later and give a cash refund but, in quarters due to no time to go back and get bills.
Food quality was 9/10
Service was 7/10
Wait time (25min) was 5/10
Parking & Location: 4/10 (No parking)
Also there was no dine in option only takeout or delivery most likely as a strategic initiative due to the lack of staff as who would then need to clean & maintain the sitting areas. Note all restaurants in MA have resumed normal operations but, private business choose the right to delay and use Covid as a reason - shrugs..
Overall experience was “ok”
I just want to start off with saying how much of an honor it is to be able to share how much I love wingstop. Best chicken in the game, and you can even purchase churros at your closest Indonesian restaurant near you. Whatever food you could ever want to put into your mouth, wingstop has. Lastly, roll Hawks!!!
Wings were very good. I ordered six pieces. I usually eat 3 wings at a time. They were so good I ate all 6.
Only issue was that the restaurant was too cold to dine in. We had to eat in the car.
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