Food was great but I noticed they started giving smaller portions than they used to. Before, the to-go boxes would be overflowing with food. Now, the food didn't even fill their own spaces within the box. But other than that, the food tastes great and altogether the experience went very well.
No lime when we went so that was definitely a plus. Normally when we come here it's packed. The food was delicious as always. They were out of honey walnut shrimp, but by the time we got to the cash register that had some freshly made and served up to us in no time.
I have loved Panda Express ever since I was a kid, so I will always eat there!!! This is one of the busiest Panda Expresses around, so I understand why their customer service sucks. It is what it is, and you can't make people love their jobs!!!
The food was pretty good, though the walnut shrimp had almost no sauce and wasn't as good as it has been in the past. Maybe it was just an off day though, usually this location is really good.
![5]( "Recensione")
Update: this location seems to have improved quite a bit. I've been through the drive-thru a few times in the past month and they have been far faster than before. I'm changing this review to 5 stars until proven otherwise.
... Previous experience below...
I AM SHOCKED AND AMAZED at how slow the drive thru is at the 3051 S Colt Plaza Dr, West Valley City UT location.
It all started when I pulled into the back of the long drive thru line at around 7:20 PM on Saturday (11/13/2021). After about 10 minutes I realized the line had literally not moved an inch. I considered leaving and going to another restaurant, But ultimately I decided to park and go inside the store to see if my luck would be better.
Once inside, I still had to wait around 20 minutes to get my food, but this was nothing compared to the pain people in the drive thru were experiencing. While waiting in line, I kept an eye on the blue van that had been in front of me in the drive thru. I knew it was the same van because it had a handicap sticker on the license plate. As I slowly but surely moved forward in line, I was astonished to see that the drive thru line still did not move.
I soon noticed that the workers in the restaurant were moving at a snail's pace and giving very little attention to the drive thru customers. I believe there was only one girl in charge of all drive thru orders while everyone else was clamoring uselessly around the kitchen. Imagine my amazement when I walked out of the store with my food only to see the van which had been in front of me was still not even close to ordering. My astonishment compounded when I finished my entire meal before that van EVEN RECEIVED THEIRS.
What I saw at this store today was an utter lack of organization and utter laziness on the part of the workers in this restaurant. The people in that van could have gone to a sit-down restaurant in the time it took to even get their food.
To the owner: You're not lacking workers, you're lacking people who know how to do their job effectively. You're lacking management that will push the employees to perform and serve the customers in a timely manner. I'm extremely disappointed in everyone at this Panda Express location. As a customer my interests are aligned with the franchise owner and/or corporate. I want to receive my food in a timely manner and you want my business. So pleased, for both of our sakes, fix this problem. Thank you.
...
And now, after having spent over an hour writing this review and contacting corporate, that this problem might be solved for those who will come after, I look across the parking lot and see 6 Panda Express employees hanging out by the dumpster, one worker pushing another in a shopping cart. This really says it all.
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