Here's the deal! The restaurant was clean. The food was well pleasing to the eye And taste a great. I was very satisfied with the atmosphedear. They have given steak and shake a new look and a new feel and I'm well pleased.
We came to get our online order and we're met by Mo, Daniel, Derek, and Andrew. We were an hour late cause I went to 2 other ones thinking that's where I ordered it. They made fresh onion rings for me and somehow everything was still hot! They greeted me at my car and offered to go in and get the bag and bring it out to me. They turned a frustrating situation into a win. And I am very grateful!! Great customer service!
It's been 2 years since I came back to this state and shank because of the horrible service and employees.
It's been a long time since we had steak and shake so I stopped by to get lunch for me and my hubby (figutred its been long enoigh)
amazing service very quick food was awesome!!
Welcome back you got a regular customer again and I like buying food from my crew down a street at the Jiffy Lube.
Bring some coupons down I'll be happy to give to my customers.
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Moses and her night shift, we're awesome every single one of them had a positive personality. I seen Moses doing a bit of everything helping out wherever needed, She also interacted with all the customers very outgoing, then when it got busy I overheard her encouraging her team, They weren't being loud I just over here and listen because I've been a server since I was 15 and she didn't crack under pressure none of them did And you usually don't hear a manager being that encouraging when you're that busy. I wish I knew everyone's name that was working because everybody did great. Honestly I was not expecting service like that, I will definitely be back. I seen them give great service to everyone who came in. I used to work at the steak 'n shake on telegraph when we had servers A lot of the times back of the staff would be playing around, I didn't see that at all at this steak 'n shake and there were some younger people extremely professional. That manager deserves a raise! I wouldnt talk bad about the steak 'n shake on Watson, but I do think this one was better, and closer to my house. The staff just seemed more professional. Also let's not forget how clean the restaurant was as I was leaving I heard her ask one of her staff members to head over there. I'm sure my daughter might have got a little bit of food on the floor. But that place was immaculate.
With the recent demise of the Hampton and Gravois SnS we gave this one another shot. We have been here two times now and both visits were pleasant. Food is solid and the staff has been friendly.
Only complaint is that both times there has been a service delay at some point in the meal. First time we waited up front to be seated for several minutes even though the place was 3/4 empty and staff was hustling around. They even acknowledge us, but finally just told us to seat ourselves. The other time it just took a little longer than expected to get food.
Hasn't been busy on either visit in the late dinner time frame. This is our new SnS and we really loved the Hampton Gravois one.
The app worked well and my food was ready quickly. The food was good. Service seems friendly. Restaurant looks clean.
We had a fantastic very fun experience here! Marco kept us very entertained with his bubbly personality and Jermall was very welcoming and they both had amazing customer service skills! The food was amazing and cooked perfectly! We signed up to the app whilst there and got a free shake for it which was awesome as well. Highly recommend this Steak 'n Shake site if you get chance to visit. Good vibes and very clean dining room!
The food was fast and it taste good I enjoyed the visit.
The best steak n shake I have ever had! The workers were friendly and a the food was great!!
The burger was excellent but the fries were a bit off. Maybe the oil needed to be changed. Took a while to get my food. I'm sure they are short staffed.
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