The Melting Pot

It was my first time at the Melting Pot. What a unique experience! I loved seeing all the steam rising from the tables. Our waiter Kenon was excellent. You can ask for him. From the fact that they absolutely KILLED giving me the best gluten free meal I ever had, to the advice, to the excellent wines in the wine flights, to the birthday candle in my brownie, to having cappuccino. And the chocolate covered strawberries to take home and I even got a rose! Wow.

We went here for our anniversary lunch and it was magical. I love the melting pot but this location gave us the best seats as well as an anniversary card. Service was fabulous and the ambiance was amazing!

Made the reservation 3 weeks before the date, that went great, even calling 24 hrs before to reserve my Birthday strawberries with a free coupon they sent, the gentleman on the phone was delightful and said this is common and they would be waiting for me when we cash out and even wished me a very happy Birthday! So cool! Before we even chose options I ordered a $12 glass of wine, at 6:55 p.m. The food was better than okay at the end, will explain. Our starter course with a fruit and veggies and breads was bare with choices. An abundance of carrots, so many carrots, 1 piece of cauliflower, 2 pieces of celery, green apple chunks, and then pretzel slices with stale white bread chunks. We had 4 people and had 2 cheese choices and even though they were different options we had the same boards. I have never dipped carrots into cheese, it was strange, is that normal? We did not like it and did not eat the most of them, sadly. We would have smashed broccoli, cauliflower, and many other veggies and/or other dark or sourdough bread options too. I expected different types of bread for different cheeses but, we ate most of it so it was fine, just wanted to mention we got way too many carrots. The salad course was great, 4 options and we were all satisfied there, thank you because they all fit each of our pallets perfectly! I hate parmesan for example and my option was free and clear! By this time it is past 7:55 and i still have no glass of wine, waitress says someone tried to bring it but I declined, I did not 👎🏻 this was my Birthday celebration, I asked for the wine again. With our meat/course selection and the broths we chose, a veg, a classic, and 2 steaks and we all went with the vegetable broth. It was delicious, and the sauces were amazing as well! Exceded our expectations and were just great! We even asked for extra sauces which still came before my glass of wine, barely! It arrive shortly after, and before 9:05, after dinner was cleared and before dessert was arrived! Finally the dessert! Everything was perfect and delicious here which was fabulous! The marshmallows and krispies were soft and sweet, almost as sweet as the wine I finally got to drink! The brownies and chocolate chip cookie pieces were more then tasty!!! At the end, waiting over 1.5 hrs for a drink seems minuscule which makes me wonder why was I still charged for the drink!? I ordered it to pay for it and enjoy it but should not wait over 2 hours for it and asking about it 3 times. This was the difference between the 18% tip we left and a 30% tip we normally leave. Some things are out of the servers hands but this, was all her! Yes, I still wanted it but, the server should have made an executive decision to comp the drink or told a manager about the issue and ask to have them handle it! If the server would have realized her mistake she would have knocked it out of the park because most everything else was right on par! The chocolate covered strawberries we took home were good however, I don't believe they were made fresh for us that day. They lasted just 2 days at home before I had to throw the last 2 out but the 4 we ate were good. *The management responded and asked me to reach out to them to discuss the drink service, so I did respond, twice! I have yet to hear back from them! This is dissapointing, it has now been 1 month since I posted this review. *Last update! The owner reached out and offered a very generous solution. He refunded not just my glass of wine but, a portion of the total bill. He also asked me to contact him before my next visit and he would take care of our bill and also sent me a coupon for $100 off a visit. All of this was above and beyond so I will change my 3 stars to 5 because this was way more then I could have asked for totally satisfactory. After our conversation and his apologies for the glass of wine not coming in a timely fashion, I could see that he is a business man very proud of his establishment and was really just trying to please a guest and ensure a return visit, which he did! Thank you!

Incredible experience here at Melting Pot. The server is super well explained and knowledgeable. This is my first time here and I have such a great time. Totally worth trying here at the Melting Pot.

I came here for my cousins birthday and the food was all delicious and very filling! But the best part was definitely our waitress Hayley, who provided the best service I’ve received for dinner in a long time. The setup of this restaurant (hot-pots in the middle of the table where you cook your entrees, melt your fondue, etc.) kind of requires double duty- the server has to make your fondue while they entertain you and make the process (which takes a couple of minutes) not awkward. Hayley slayed it so hard - so fun to talk to, hang out with for the few hours we were there, and we didn’t want for a thing our entire experience. 10/10 would recommend the Melting Pot and won’t come back unless it’s with Hayley!

The cheese course was really good! And they worked well with addressing the issues with gluten free. Great place for date night or team building. The group of friends that attended really enjoyed it. We were celebrating a birthday and the service was great. Our server was Gabriel, he was so patient and accommodating.