I frequent this location as I just work around the corner. The customer service at this location is always terrible. The employees make you feel as if you just ruined their day by ordering a sandwhich. Never a smile, never any eye contact, they all just seem miserable. Today was different...I was greated with a smile, treated very well, and finally have some hope this location will turn it around get rid of the other miserable employees. Management needs to hold on to Brooke, she understands how to treat a customer.
This was my first time going there, and the employee there couldn't have been nicer. Even though he was busy, he greeted everyone that came in, and managed to have a small, yet pleasant conversation with every customer, without it distracting him from making our food. I will definitely be back, Rez definitely makes the best sandwiches!
Overall well maintained place, there seemed to be a couple mishaps including a soap bag substituting a dispenser, but the manager was very quick about the sandwich making and Ingredients were fresh.
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