Very big, not too crowded airport. Arriving at the airport was quick and easy, but the departing flight was delayed for 2 hours. This international airport is much nicer than others around the country.
Not too bad airport , nicely designed and organised and especially with the recent skytrain addition makes it so much easier to travel to/from. It used to take forever to take bus between terminals or rental car place, but now it’s actually quite a short and pleasant journey. Compared to other airports security is also very smooth and efficient, there are plenty of check points and it goes really fast. Inside the airport seem to be quite limited food and drink options however with quite a long queues everywhere of passengers trying to get their coffee or food. Finally there isn’t enough seats in gates area.
Clean and cool! The airport temperature inside feel like 72f which is a comfort level despite Phoenix day-time heat. I am comparing this airport to narita, japan airport in summer which you will be sweating in duty free shopping area. Phoenix airport could upgrade plugs for 2 out of 8 works, and add more charging stations.
Inside the airport everything is good and also a quick security check but the only complaint I have is seating they don't have enough seating near gates and always have to stand and outlets won't work most of the time. Terminal roads are a bit confusing for new people it takes time to get used to these roads. Like the sky train we have one every 5min and it takes us to the parking lot pretty quick.
Flights are reasonable in price to a variety of locations. The terminals are spacious with plenty of shopping. There's even a kids play area while you wait. The seats have USB charging ports and the bathrooms have changing stations. They nickel and dime you on upsells but that's the nature of the travel industry.
Phoenix Airport sets a remarkable standard as the best airport I've visited. The American Airlines lounge offers breathtaking scenery, creating a serene atmosphere for travelers. The staff consistently goes above and beyond, providing helpful assistance and ensuring a smooth travel experience. The vigilant police presence contributes to a sense of security, and the inclusion of a USO for military members, providing a space to relax and eat for free, reflects the airport's commitment to supporting those who serve. Phoenix Airport seamlessly combines aesthetics, efficiency, and a strong focus on passenger well-being, making it a standout choice for travelers.
The airport is huge! The international terminals are well-placed, but there could be more restaurants for those of us with layovers. It's also well-located and has plenty of parking.
2023-September
Signage can be improved.
Food variety in a gate can be improved. Waiting benches have electronic sockets available.
Security lines were decent.
Have a great flight!
Very smooth and easy process to get around to do what you need to do and get where you need to go. Lots of shops to stop and look around in if you need to kill time or get things you want or may need. They even have charging doc tables and plug ins all around. Most employees are kind and helpful if you need something. Haven’t had a bad experience yet usually look forward when having to use Sky Harbor to fly.
It was my first time in Arizona last week. I was really impressed with "Americas friendliest airport". Super clean, polite staff, departing the airplane was seamless, checked bags came on the carousel quick ,very spacious, did not feel crammed or hectic and A/C was on point.
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