Sardella's Pizza And Wings

I would like to start by saying I have been going to Sardellas,this location specifically for over 30 years. What happened tonight was just appalling. I put in an online order for wings ONLY (LOVE the wings/tolerate the pizza). My friend goes to pick up the order, they don't have it, so he puts in an order and informs me when he arrives. No big deal! I call because I did pay for the wings and wanted my money back. A lady named Nina (I think) answers the phone. She tells me that my order for 'Justin' isn't there and I need to call the other store. My name is Jessica and that was the name it was under AND I am looking at the confirmation screen that has their location. She puts Jason who identifies himself as the manager on the phone. I tried to explain the situation and he cuts me off saying we don't have that order for pizza and wings. I explain I only have wings and can I give him the confirmation number. He tells me there's no point he doesn't have the order. At this point I tell him I'm coming in. He's adamant that I'm at the wrong location and will not listen. I need to show him the confirmation. Please keep in mind I had stayed calm and I think pleasant but obviously irritated but not acting on it. This is important because Jason began to mock me to his coworkers in a "nasty rude tone" as if I had spoke to him that way before hanging up the phone or confirming I had. When I arrived at the store 10 min later they had all of a sudden found my order. The cashier (little older man) who had zero customer service skills just starts processing my refund. Jason just kept saying sorry especially after I advised him to properly hang up the phone before openly mocking them. By the way there were customers in the store when I got there so who knows if they were mocking me in front of other people. ****************UPDATE****************** Mike, the owner called me the next morning of leaving this review. We had a nice conversation where I truly felt like a valued customer. He assured me that a situation like this will not happen again. I will be giving them a second chance, if not for the very sweet owner, for the AMAZING wings!

So far our favorite thin-crust in the neighborhood. If a Guiness &/or Modelo Negro were tapped, a juke-box in place, I'd hang out & spend more. Nice staff too

I ordered the combo #2, which is a slice of pizza and wings. Good prices. My special request for crispy wings was not a problem. My slice of cheese pizza was customized by adding mushrooms and onions. I thought the food was very good. Service was fast. Restaurant was clean. I'd eat there again.

Continually have had nothing but great experiences with this Sardella's location. We've tried it all, pizza, salads, wings. They are always fantastic, and always delivered timely. Highly recommend!!

So I just have to say this was my first time ordering from this pizza parlor, and it was a wonderful experience. Francisco was awesome and his customer service was excellent not to mention their prices are not bad at all with a big family pizza can become expensive really quick, so it was awesome that I can order and not feel overwhelmed by the price. Thanks Francisco you’re awesome.