TLDR: Tasty, clean, portions were good.
Food: Cold stones ice cream is just above average in terms of taste
This location:
Cleanlyness:
The floors and counters were clean in terms of user work area and cutomer areas
Staff:
The staff was friendly and made small talk while making my order
Product:
The end result was well proportioned and well mixed
So I went in 12/12/20 and ordered a "Everybodys" in the Mario Super Birthday Blast signature creation( THE TUB OF ICECREAM ON THE RIGHT SIDE) The girl that took my order ran out of blue frosting so she went to the back and asked another employee to make her more, but once she got it she didn't add it to my ice-cream. (*if I order a signature creation I expect to get a signature creation*) when I got home I noticed it tasted diffrent and looked nothing like the Marios Super Birthday Blast creation so I gave the store a call and was able to speak to the manager. He was very nice and understanding, he said I can come by the store and he would have a remake ready for me to pick up, (BUCKET ON THE RIGHT SIDE) When I got to the store he was busy finishing up an order, but still managed to greet me (: I told him we spoke on the phone and he said "Yes Karla !, here you go enjoy" he was very humble and went above and beyond with the blue icing ! I will be back , thanks again (:
Best ice cream!!! Friendly staff and quick service!! I recommend the Cheesecake Fantasy! 🤤💕🍨
Josephine was awesome!! So patient with us changing our minds and stayed sweet the whole time. The ice cream was omg DELICIOUS! I got the supermario bros limited cone in a bowl so good!
Went in when it was Busy. We were acknowledged right away, for it being a busy time of the day. The young lady and gentleman were working great as a Team. There are plenty of flavors of Ice Cream and you can definitely customize all your toppings to your ice cream. They also have Frozen Ice Cream cakes to candles for Birthdays. You can also place a Special order in advance. You can pay cash or with your Credit Card. Overall we had a Great experience. Perfect treats for warm weather. (Ordered Surrender to Strawberry & Our Strawberry Blonde)
Expensive, but tasty. Good quality & seemingly fresh ingredients. To make my dollar stretch, I wanted to join their points program, but couldn't load it. The employees couldn't answer any questions or offer help on how to help. I think an employee should strive to know their own products. They're young & don't yet have an appreciation for their part in the company they work for. Mom enjoyed her bite pecan ice cream with pecans & walnuts. I enjoyed a banana caramel crunch.
Came here on a Sunday and there was a line to the door with 2 people working. The guy was grabbing the ice cream and ringing people up, the girl was stocking and cleaning. For it being so busy they were doing a great job keeping the line moving and staying positive.
I usually go to another ice cream spot, but I may officially switch over to Cold Stone being that it was also very delicious, great customer service, and the portions aren’t puny.
What can I say - I love the location, love the later hours, even if there's a line it's fast to get served. Staff is always friendly... especially the guys working there at the time of this review. I'm sort of a one-trick pony when it comes to the selection which is always birthday cake with whipped cream mixer but the company I keep mixes it up. I did notice once that they were OUT of chocolate ice cream one night and the gentleman behind me was distraught; didn't know if his alternate that he was bringing home to his wife was going to be satisfactory. I had hoped staff would suggest mixing chocolate syrup with a vanilla or some other flavor, but that didn't happen. This is my favorite hard ice cream shop. For soft serve, I'm a Dairy Queen.
Kind of frustrating because they only allow 6 people at a time and it seemed like it took forever. Desert was great. Customer service was decent. I would definitely come back though.
Very friendly staff great experience when I went in to pick up my daughters birthday cake! The cakes were both delicious I would highly recommend the coffee house crunch!
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