Pricey but good size and good flavors. Customer service was good. Area is good too
Cashier was really nice, really good subs, will come back for more!
Rachel is an amazing asset to this location. She cares about the customers and the quality of her work. She went above and beyond for me and helped me navigate the new app. Rachel deserves a significant raise! :)
Quick, friendly service and tasty food!
Check out this Firehouse if you’re in the area!!
The staff was extremely friendly and accommodating. Very nice people!
I came in for lunch and had the Hook & Ladder which was fresh and tasted good. The only thing I had to shake my head about was the cashier. She greeted me with a smile and was pleasant. I asked for a medium Hook & Ladder combo and she asked if I wanted the pickle. I said that I did and I followed that with the request not to have onions on my sandwich. She then asked if I wanted the combo to be small, medium or large. I looked at her for a second, dumbfounded that she didn't listen to what I had said. I guess that's just the standard for customer service these days. I very much enjoy Firehouse and will be patronizing them again.
My food is always ready on time, always correct and the employees are friendly. That's all I can ask.
If you are in Orlando and don't want to go to the nearest sports bar, the atmosphere here is quieter. I was gonna get my sub to go, but when I saw the game was on, I decided to stick around. The staff were very accomodating.
Update: They removed the tvs from this location.
I gave this place a second try after banding it for 2 years due to the poor customer service I got about waiting on them to ".cut canned mushrooms." When I asked for extra mushrooms and they try to put only 3 mushrooms on my sandwich because their line was not stocked LOL yea that was something else. Thanks for improving it!!
Uniformly good sub. Service was great. Parking is right outside the door.
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