Tropical Smoothie Cafe

I have been a long-time customer of Tropical Smoothie in New Haven since its conception. I would often score points quickly because of my love for the Bahama Mama and Peanut Paradise smoothies. From time to time, I would have issues with my food order but didn’t make mention of it because they were minor. However, during the times of those issues, I would be a pick-up customer. During the pandemic and to date, I became a delivery customer and had the most issues with my food and smoothie quality. Most recently, I had two major issues with the food quality and timeliness of the order, in which I had to request refunds and potentially stop business at the establishment. All that to say, I have never been met with such people who have shown integrity, care, and superb customer service as the owner-operator, Lenore, and the staff member, Equality. Lenore went above and beyond to ensure that I remained a loyal customer by calling me and offering me her trust/commitment to the company. Equality was very genuine and understanding. They both followed up with me, and for that, I will continue to be a customer of this establishment.

I just had the BEST smoothie I have ever had IN MY 59 years on this earth!!! The chocolate and Peanut butter had just the right amount of peanut butter to off set the chocolate. Hope I get to have another one before I head home!!!