We tried the advertised bowl meals at a Naples store location. The serving size was very large and a good value. Service was polite, friendly and efficient. The chicken in our dish was a little dry but was greatly improved with the addition of ample servings of pineapple rum sauce. While we did not order peppers, the dishes covered with peppers were enjoyed.
The store was sparkling clean with plenty of available seating.
Overall, this location is average as far as food but superior in cleanliness.
The pineapple lemonade is fantastic.
The new assistant manager Israel was very helpful when trying to figure out what to order. He made this experience one that I have never had in all of the years I have been coming to this establishment. It’s nice to see things turning around in a positive direction.
I wanna appreciate the manager Israel this location very friendly good smile also very
Efficiency With work Israel asks my family how was the food and the stay I replied back to him said very good love the environment the place very clean while I was there he wash taking also other people how was the food I like the fact was manager came the lobby that show a lot he care for his customer thank you Israel keep up the good work
Just Great food and service sometimes it gets busy. So wait times can be long but still good food.
Tree Trimming and Removal Pros LLC
+5
The manager Israel gave us the best experience eating at this restaurant I'd always clean and thankful for everyone being so friendly and ready to assist!
Good afternoon I wanna appreciate Israel the manager for great job his doin that location the services was great customer services the best is good place to bring family spent time as a family best quality food is pollo tropical Great job israel
Israel the manager was very kind and went out if his way to fix an item i ordered by mistake. I was very impressed on how clean the place was.
Cuban Sandwich is pretty Wimpy! About the size that Subway would make it. I am also not happy you discontinued the Balsamic Tomatoes:(
Visited this location very pleased fast and efficient service the assistant manager israel was great friendly and very fast service would recommend to anyone
This place is the best! My family loved it! Very friendly and professional crew. The food is very fresh and delicious. Best chicken in town. General manager Kenia came to the dining room to talk to customers making sure we were being taken care of. We loved it, My new favorite place in town!
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