Caffrey's Deli & Subs

Edit; the owner ended up calling and refunded our entire group order not even just the one sandwich- he said they have been extremely short staffed, and have had problems like this with that manager in the past. He was very sorry and wanted to make things right- that is all a person should ask for! Thank you! Wow is all I have to say. I have never taken the time to write a review on a restaurant, but this is the worst customer service I have ever experienced in my life. We ordered a group order to the hospital for lunch Friday April 1st. I was almost done eating the entire sandwich when I noticed a fly embedded into my lettuce. I called and was very nice, simply just asked to be refunded. The guy that answered the phone said he would take care of the refund after the lunch rush. Tuesday came and there was still no refund, I then called again and asked why it hadn't been refunded. He said he was not sure and that he would have the manager call me later in the day. No one ever called. I called again today on Thursday and spoke with the manager Damien who accused me of placing the fly in the sandwich to get a free sandwich??? That they don’t know that the fly came from there? It could have flown in my sandwich here? When it is clearly embedded in the lettuce. Then said that he could get me another sandwich, but a refund would be hard because it had been so long now. I then said well I have called two other times, so I don't really know what to tell you. I am not interested in another sandwich after what I have just experienced and am totally shocked at the horrible customer service and attitude that manager just had toward me. Absolutely foul. Being a department in the hospital that orders group orders often we will sadly never place an order again.

Caffrey's is my favorite deli in the twin cities. The quality and price is fantastic! Always get the macaroni salad. Both hot and cold subs are delicious and always incredibly fresh. The staff is talented and wonderful to talk to.

OMG! This has to be top 5 sandwich shops I have eaten at. Absolutely delish!

I've been eating at this Caffrey's for over a decade and it's been absolutely amazing every time! They're all great but my favorite sandwich is the Adult Club! ...plus they Sebastian Joe's ice cream for dessert.

Used to work here 2012-2015. Ordered a sandwich (#4 my fav) and in 2023 and it tastes exactly the same it did a decade ago. Good on Caffery's