*Drive Thru* *FYI: *Cousins Subs is Hiring ** I Ordered a "WHOLE" Chesesteak Sub (Regular Sub, cut in Two Pieces), with Sour Cream & Onion Chips. Forgot to asked for my onions to be grilled with the meat!
It's been a Long Time since I have ordered from Cousins Subs. They have made some Post Pandemic changes, but overall I had a great experience: Food, Service, and ALL. Friendly Staff.
I was in the drive through, this was was my first time at cousins subs. I did not know what I wanted. The young lady, Lay Lay, in drive through was very patient with me as I explored the menu and told me recommendations. The food and service was great!
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So I understand that you guys are short staffed but my receipt was correct the food not so much. My hot ham and cheese had no bacon. The chicken Philly wasn't on parm and had no tomatoes or cheddar cheese. The cheese steak was fine, the Philly cheese steak didn't have provolone as it was supposed to. The staff was very nice and my order was correct on paper, it just wasn't made correctly which was extremely disappointing especially when some of that stuff is an extra charge. So I paid for stuff I didn't get. Very nice and polite staff, but make sure staff is looking at tickets and making food correctly. I already waited a little bit for the food, which again no biggie I get you guys are short staffed, I wouldn't have minded waiting longer considering I spent almost $60 and only one sandwich was right.
Came back to edit my review. I had my order remade on the store, the managers were all very nice and accommodating and the food was perfect this time. I really appreciate the accountability and the effort to make things right, that's really rare nowadays. So we will definitely continue to come here for our monthly sub cravings! Thanks again guys!
Very pleasant experience. I made an online purchase, picked my order up through the drive through window and the cashier was such a pleasant person. It’s not often that you get great customer service at fast food restaurants but this young lady proved that it still exist. Sorry I didn’t get her name, but it was 2/24 around 5p.m.
Also, my subs were delicious, the bread was soft and fresh just the way I like it.
Ariel and Deliesha were so helpful and sweet! Great customer service! Trina made an excellent sub in a bowl! Definitely recommend!
Bread is always fresh. Sandwiches are made neatly & always correct. Never had a problem here in past few years. Parking lot has ample parking
This location was a nice place to get lunch for my movers who moved myself and my sister on the same day. The party subs were delicious and prepared well. Price was higher than I expected but still okay for the quality received. I will come again.
Great submarines sandwiches. Fresh ,tasty food. Recommend everyone.
Clean, quick, fresh, filling.. got a cheesesteak and the meat was way fresher and tastier than subway's steak. The bread is uniquely classic and I will definitely be craving this sandwhich later. Very happy and energetic employees, extremely comfortable, safe, and inviting for being in this part of Milwaukee.
Flawless Love (Flawless Love)
+5
The cashier with the extremely long nails was excellent I really appreciate her customer service and gratitude. She is amazing and really expresses Cousins Subs code of conduct. She shows amazing professionalism towards customers and treats them politely. She definitely should be a manager she is amazing. Her drive thru speed was on task and her accuracy was correct and she was pleasant. I'd definitely come back here over and over again for all my Cousin Subs desires. Good team work very kind and patient staff!
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