Tops Bar-b-q Jackson

I've only eaten at Tops once before a few years ago. Crazy thing is, I lived off Jackson and Dunlap for over 20 years and never went to this location before now!!🤷🏿‍♀️With that being said, I will be back more often, because the #7 (1/4 Cheeseburger combo) is delicious! (You must wear a mask for service.) I went in on a Saturday around 2 in the afternoon and there were about 6 or 7 customers waiting on their food orders and I was 3rd in line. It was easy to order and I was told that burgers are made to order so you have to give it a few more minutes. Basically, be patient... I didn't mind the 20+ minute wait, because as I mentioned before, that cheeseburger was delicious....old-school delicious😋... I went back a little later in the afternoon to order another cheeseburger combo and beef brisket plate for someone else. There were less people inside but there was one angry customer in particular. He was venting to another customer that he had just left another Tops and came to this one only to have to wait another 30 minutes for his order.😬 He was visibly upset even with the mask on. (I could totally understand.) Then 3 to 4 other people came in and placed their orders. 2 of these were very frustrated with the wait time mostly because the women in the back cooking the food were yapping away and joking around a little too much and too loudly and had customers waiting a lot longer had they been on task a little more. Two of the female employees even used profanity when they got a little heated with one another. I think it had to have been a manager who spoke up and we all heard, "Okay, now. We got customers out there. Let's respect our customers." Then the conversation toned down a bit. Anyway, the food is good. Sometimes the service is not so good, I guess. But, I didn't really have any complaints on this particular visit, though. Like I said, I will come back and I will try other menu items. The food is worth the price you pay.

Food was great. Service was friendly and fast. Authentic Memphis style BBQ was what I wanted and they had it! Definitely should be a stop if you're craving BBQ.

Delicious 😋!!! And great customer service

On my trip cross country, I had to stop in Memphis for some of that highly touted BBQ. I asked a random local what place was the best, since I wanted an honest opinion, not some online reviews to wade through. They said Tops was the best, and it did not disappoint. Not only was the food amazing, but the employees were very kind, and they included food that they didn't have to. I am now in New York, but still thinking about that amazing food in Memphis! Btw, if the line isn't moving, don't take off. The food is fresh and well worth the wait. There's a reason a stack of cars is always lined up there. Go get some Tops! 🔥 ps - and add that turnover!

They went above and beyond to get my order right, I really appreciated the patience and pleasant attitudes. Food is always hot and amazing‼️