Good hotel. I stayed here because of the location of the company office. The rooms were neat (a little dated) and the bar/restaurant was pretty good. The employees are hands down the best thing about this place and I would definitely come back because of the great service!
The location is slightly challenging as it is in between two one-way roads. There is security driving in the lot 24 hours, but I would not plan on leaving anything in the car that you don't feel comfortable parting ways with.
Indoor pool area really nice. The pool is not heated so they heated the room it’s in & it works. When I got out of the pool to dry off I wasn’t freezing. Hotel centrally located. It’s next to target & great places to eat. I would stay here again.
Nice location on the East side of Memphis, close to Germantown. Pretty short ride from the airport. Nice lobby bar. Tenth floor club lounge has a nice variety of items for breakfast as well as hot and cold appetizers in the evening. The lounge stays open between for cold drinks and snacks
Roxanne is particularly brilliant here in the executive lounge. Watch out for your car though. Even with the brilliant Elwood security guard it is very difficult to stop break in to vehicles here. Every morning a car was broken into. The car park is very open with many entrances and the hotel is surrounded by motorways. I suggest taking all your valuables with you and parking as close to the main lobby as you can. In San Francisco they leave their trunks open all night as they got fed up with the glass being smashed. No cameras. Be careful. Nice hotel otherwise the pool is hidden away and the hot tub has been filled in with concrete. Carl the Engineer is fun and also Mary. Ashame about the high crime levels in this area.
It was ok. Everyone was so friendly and respectful. Everyone minded their business. Pool was a little lack luster. 😕 but none the less a great stay and I appreciate the hospitality.
Erianne, great customer service, give her 5 🌟. She resolve any issues, very polite. I would visit based off her service alone. However, the rooms could use better housekeeping and a bit of update to rooms. I went to store to grab cleaning supplies to clean my room,since that was the second room I had to request. Housekeeping is slipping badly. Great location.
Would like to give a OUTSTANDING SHOW OUT TO MS. Cynthia Saddler.
She is an amazing person who should be C.E.O one day. The work that she put in to commit to excellent is far beyond world could imagine. She told out the time to make sure me and all 30 of my guest were well taking care of. Without her leadership, I would not have chosen to be here. By the way she is located at The Marriot. On popular in Memphis tn
Hotel was nice and clean, it was a farther drive from many things we wanted to experience. Parking is free and customer service was great. They do overbook there rooms so be aware of that. I wanted a king size room and got 2 doubles. They have a nice bar and lounge area, they also put out free cookies and infused water. There is a snack bar but each item is $5, regardless of what the items is, food, beverage or medication. They had a security guard patrolling the parking lot.
Great place to stay but they should train their employees to treat customers with more Great ways don't let them to sit and wait their customers because of their system updates.
Customer Service was Amazing. The staff was very friendly. We were at the property for a Travel Agent Event. The hotel was absolutely Beautiful. The infused water was really good. The parking lot was spotless. I could go on and on. As a Travel Agent I love doing Market Research at different hotel properties so I can spread valuable information to my clients. Oh yeah the bar is nice too can't wait to book my clients here. And I heard that there's usually live entertainment, but our Travel Agent Event was over before it started. I would love to do a property tour on the entire property so I can show everyone.
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