Shan,
I ordered a triple pint German Chocolate cake ice cream with extra brownies and extra pecans. Sadly, when I began eating, I discovered there were no extra pecans- no pecans at all. I called the store and was told by Maya there were no pecans and I should havereceived a call from the person who was making it from an Ubereats order. I informed her I did not receive a call. She further stated they had walnuts, which I responded I would gladly have accepted walnuts as substitution had I been contacted about the pecans. As an attempt to rectify that, Maya resolved the matter by offering to make another one with the walnuts. This happened yesterday. My husband picked up that replacement today. So happy with Mays. Oh, I omitted that when she answered the phone yesterday, her demeanor was so extremely friendly and bubbly that I couldn't even get angry because she diffused the issue before I got started. That was a skill I truly appreciated.
Excellent service friendly staff!! A bit of a wait but totally worth it. The ice cream is so delicious and fresh. Goodness the best ice cream!
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