We ordered a couple platters of subs last min and not only did they make them to perfection for us but the lovely Anna Perkins even carried them to my vehicle for me! Wow - I am impressed with the level of customer service and efficiency! Note: I wanted to tip on my card but wasn’t able to - you all should fix that! And give her a raise for going above and beyond!
I just wanna take a minute and hope that my message is read not only by other customers but the Manger of this store. The Assistant Manager Linda, is a good choice for the
position she is good in customer service and the store was clean
The other team members were great as well .I had a problem with the online app it charged my card 3 times and didn't register my order through the app tho .Linda gave a great response to the issue I was having.
Hopefully for her soon she will be the General Manager of her own store.These individuals on shift tonight are a great example of customer service.
Husband picked up an order from this location today, and the food as always for Firehouse was amazing. BUT while getting ready to eat my brownie I noticed the sticker for TUESDAY! I called the location and spoke to Justin and of course asked the common questions of how often and was it policy to sell 4-5 day old food. He stated it was an error and that this should have never been on the line. He offered a free brownie the next time I was in the area. The customer service is amazing for this location!!
What a fun place. And Sky, she hooked me up by making my New York steamer the way she likes it, and it was fire!!
What the best!!!! Even though they didn’t have my catering order ready because no one told it was there she was able to complete the order within 15 minutes.
Thank you Firehouse Subs for this delicious sub!! The customer service was out of this world, AMAZING! The cashier was so friendly! The sandwich was sooooo good! Everything was superb!
The app didn't work as usual then the lady said to get my points I had to take the receipt and do something with it? Parents ordered directly after me and was able to use their phone number?
I must not have asked the right way or something?
I said the app isn't working, how do I get my points before I ordered?
Confused
Always friends and delicious. I call my order in over the phone and 10 minutes later I'm in heaven. Favorites are Steak and Cheese, hook and ladder and of course the brisket. Fast, friendly, convenient and yummy. Cannot go wrong.
I've never had a bad sub from any of these places. Though at $13 a sub, I really expect them to pay their workers more than $12 an hour. That's pretty disgraceful in this economy. One star removed for that reason alone.
Good eating, very satisfying both subs & salads. I recently saw an ad about new gluten free bread. Can't wait to go back to try it.
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