I have made a large order like this with you several times and as you can see below the dressings were spilled everywhere and four of our seven pizzas looked like they were turned sideways. I did not notice this till the delivery person was gone or I would not have accepted it. My total order with tip was $295 and you would think spending that much money the food would be great. I am very disappointed and not sure if I will use use in the future for my staff. I really feel like a full or partial refund should have been had for this order. Hot Box has made this right by giving me a credit for my order being so crazy. For that I will give them four stars and will continue to order from them.
My husband and I were in the city for a weekend and decided to try a local pizza place. I always read reviews and base choices on what others have or have not said but didn't actually read a single one about HotBox Pizza after finding it on a google search. The online menu looked like something we would have our options with and the pictures, while some looked a little messy, the food all looked good. I called to place an order for delivery, asked if they would deliver to our hotel (YES!) and spoke with someone whom was very quick to help (specialty pizza order) and said to give them about 40 mins and the driver would call when they were in the lobby. 20 minutes (maybe?) later and my phone was ringing, our pizza was in the lobby. The sweetest woman greeted me and got me call set. Y'all, not only was the service great but this pizza was phenomenal! Absolutely recommend the downtown Indianapolis location on Georgia.
the Ballsagna was full of flavor. only negative is that it was a little overcooked. but absolutely delicious nonetheless. the gentlemen were all very pleasant and food was ready ontime. thank you hotbox. rating my first experience an A.
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A Scrumptious Journey with Hotbox Pizza: Dahlia Underwood's Culinary Delight
As the world-famous food critic, Dahlia Underwood, I've had the privilege of savoring extraordinary flavors from around the globe. My recent visit to Hotbox Pizza, located at 30 E Georgia St, Indianapolis, IN 46204, was an experience that left me pleasantly surprised and craving for more.
From the moment I stepped through the doors of Hotbox Pizza, the tantalizing aroma of freshly baked pies enveloped me, promising a culinary adventure of epic proportions. The friendly staff welcomed me warmly, fully aware of the honor bestowed upon them by my presence as a renowned critic.
Hotbox Pizza's pizza creations took my taste buds on an unforgettable journey. The crust, thin and crispy, yet perfectly chewy, served as the foundation for a symphony of flavors. The tangy tomato sauce danced harmoniously with the expertly melted cheese, creating a taste sensation that captivated my palate.
But let me share an amusing twist to my visit. As I ventured to their immaculate bathroom, I couldn't help but chuckle at the irony of a "hot box" in a pizza joint. Rest assured, the facilities were pristine and maintained, showcasing Hotbox Pizza's dedication to cleanliness throughout.
This hidden gem exudes a cozy and vibrant atmosphere that effortlessly enhances the dining experience. With its inviting ambiance and delectable pizza offerings, Hotbox Pizza is a destination not to be missed when in Indianapolis.
As Dahlia Underwood, the discerning food critic, I wholeheartedly recommend Hotbox Pizza for its exceptional culinary prowess, welcoming ambiance, and, of course, the delightful surprise of their impeccably clean "hot box" bathroom.
Out of town guest. Workers were very kind talking to me about events going on in the city. Service was quick. I left cash on the the counter by accident and they put it in their safe in an envelope with "cash left on the counter" and allowed me to pick it up the next day. That's unheard of, but shows that their Customer Service and kindness is A+.
King Stennis (iamlamonte)
+5
Was a great experience. The staff was friendly and the food was quick to come out. Definitely a great first time experience
Pizza was amazing! Stopped by after Dave Chapelle and was very pleased we did. Everyone was very friendly and were working their butts off.
Pizza was out quick and was great. Tasted hot and fresh. Was greeted at the door and they provided good service. Would come here again.
Well... the pizza crust is not bad, but the "Summer Pie" as described ... "This gem is our take on a classic! With Garlic, Tomato, & Fresh Basil on Olive Oil..." is absolutely NOTHING like the pizza I received. Crust? Check. Cheese? Check. That's it. No garlic. No tomato. No fresh basil. No olive oil. Substitute banana peppers and burnt sun dried tomatoes I guess? *sigh* I hate leaving poor reviews, and I thought the lower ratings might be erroneous. But sometimes we get what we deserve... as I guess I did?
UPDATE: The owner (Tim) reached out and made things right. Mistakes happen, and a lesson for myself to check the accuracy of my order before I leave a restaurant. Appreciate the direct follow up and excellent customer service. We can all use a little grace, and we can all give a little as well.
Love the spicy pepperoni & the BBQ pizza! Tootsie rolls are a blessing!
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