Cinnabon

This place was amazingly awesome on my most recent visit! Especially the young gentleman that served us. I'm remiss because I can't remember his name but he was very young and provided exceptional customer service. For this order, I'd used their app for the first time and upon arrival at the scheduled time, we immediately realized there had been a mishap on the app. As in, they were closed! My heart sank. I don't get myself a Cinnabon very often anymore, mainly due to the expense and not having a location nearby, so this had been planned out and even included a Mother's Day present for my Mom. I didn't want to believe that they weren't open. Maybe I was mistaken? Yet, the lights were all off, the display cases were bare and that beautiful cinnamon aroma was not wafting through the air. Sigh. I was frustrated and put off, to say the least. And then he appeared. And all was good. 😄 It took a minute but we were able to get our complete order, exactly as I'd planned and I was so impressed with the guy (kid, really) that I felt compelled to give him a big tip. He was even gracious receiving it. I hope someone reads this who can make sure his supervisors know the quality of service I received and the value in retaining such a wonderful employee. He did the near impossible - made an initially devastating experience morph into a highlight of my week. Well done, sir!

I love Cinnabon, I come here at least once a month. Customer service is always kinda bad, but today was different. John was super pleasant! He greeted us with a smile was super friendly and respectful! I was very impressed!!! I don’t usually write reviews unless I was extremely satisfied. I came to the mall earlier at 2pm and passed by Cinnabon but didn’t get anything because I was in a rush. So I came back later that night and it was the same guy and even though it was almost closing time John still had a great attitude. Thank you John! He asked me about my pregnancy and wished me luck I though that was sweet!