Moe's Southwest Grill

I explicitly remember when this Moe’s location originally opened (I used to work for New Horizons Computer Learning). I have recently returned to working in Gainesville at the University and this is the closest location to my office. Gainesville has many offerings for a “burrito”. Why would one choose this location over Chipotle, Burrito Bros, Tijuana Flats, Etc? Simple answer: employees like Meagan. Today’s visit was solely based on the fact that it is National Burrito Day—on social media Moe’s was posting about National Burrito Day and $5 Burritos. I convinced a co-worker to go with me for lunch. Upon entering Moe’s it is customary for a loud “welcome to Moe’s”, but not today. Meagan greeted us with “HAPPY BURRITO DAY!” enthusiastically. I enjoy visiting establishments that have people who are enthusiastic and embrace “fun”. Meagan’s personality is a difference maker. When I placed my order, she maintained an upbeat demeanor. She was enjoying the banter and made ordering a burrito fun. During my order, she made a suggestive sell option letting me know that the bowls qualified for the $5 event. When preparing my Burrito she followed Moe’s protocols and measurements but did so with some flair and a smile. Meagan had a similar interaction with my co-worker and every guest after me. This is who she is. Moe’s needs more employees that embrace that level of customer service. It wasn’t cheesy. It wasn’t “mailed in”. Meagan’s attention to service and interacting with guests should be acknowledged and recognized.