I love steak n shake. Our waitress was friendly and the food was good. ;)
We eat here probably more than we should. Never had an issue with food or service.
The staff at this location is probably one of the best in Franklin. Always smiling, always polite, always friendly as can be. Never have I ever had an ok experience at this location. It's always been great. You can get good food anywhere, but to get good food and great service speaks volumes. And as hard as it has become to work in the restaurant industry these days, you all still make it look so easy. Just wanted to say Thank you for my experience tonight. I appreciate all you do. It's a difficult job, but you all do it so well. Thanks again
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This location is my family. These people here are always understaffed and do two persons worth of work everyday. They are always overworked, tired and yelled at. Employees in street clothes are managers. They do their best to smile at you and give you the best experience they can with what they have, usually after being screamed at by the person in front of you. They can’t control the kiosk change or the removal of chicken tenders. They are just trying to make a living and your lucky they are there. Nobody wants to do this with the treatment they receive. That girl who is always in a dress smiling and complementing you is going completely blind. The tall guy who is always racing around is so smart, hard working and kind. He genuinely cares about the quality of your food. The fun to talk to GM with the amazing dreads is trying to set his family up well. The female manager in the morning is pregnant and constantly struggling from illness and her complicated pregnancy but she bends over backwards for you. They are people. They can’t help Covid, inflation or lack of people. They are just trying to live. Be kind. They try to do that for you even after having a panic attack in the mop closet. It’s not an easy job. No one is just “flipping burgers” they are flipping burgers, building bags and trying to hold your orders in their memory because multi tasking is not a choice for them.
My hat is off to Mikey who, though he was very busy grilling hamburgers, took the time to listen to me to get specifics about my meal taken care of. The food definitely met expectations. But using the kiosks does NOT allow for some options like well done hamburger. Thank you Mikey!
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