We had a wonderful time ay the super duper family night! Amazing service and awesome vendors! The place was packed and the staff kept up and was super friendly!
Shari-Lyn Davison-Plunk
+5
Great easy in and out location. Hot and fresh, as always! Friendly staff.
I was ordering to go but decided to eat here, the customer service was outstanding my Cashier Mary was so sweet and helpful with my App and the Manager brought me my order offered me a tray since I decided to stay , highly recommend coming here for fresh hot food and quality customer service 💯🥰♥️
Service was phenomenal. Staff was respectful, kind and made the order quickly. They went out of their way to make my day. Food was perfect, fries were super crispy and hot.
Excellent Service! It’s so nice to encounter courtesy and kindness these days. The crew that was working the lunch shift brought a smile to my face. They genuinely seemed happy to be working with one another. Hats off to the store managers for creating a great team.
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The location has definitely improved since the last time I visited (July 2023). The managers customer service is exceptional and was quick to fix my order. It was nothing major, just that an extra patty was forgotten to be added to my Whataburger.
I typically order online and will go inside and wait for my order to be called which doesn't take very long but, it is long enough to see how hard the staff works to keep up with the volume this location receives.
The staff work together well and do their best to offer a good experience for customers, most importantly, they work safely (everyone has gloves on, nets for hair, noticeably wearing non-slip shoes, and great food handling practices).
I think other reviews may be a little tone-deaf in their criticisms, this whataburger is a good location, if you do have comments or concerns, this location does listen, and if your order isn't up to your expectations, this location does make an effort to rectify the problem and ensure you leave satisfied.
The Front of House could be better maintained but I was visiting while the store was quite busy so a little mess here or there is obviously anticipated and not a huge deal.
This store is one of the better Whataburger establishments in the Metroplex and if I have a craving for a Patty Melt, I will absolutely go out of my way to stop at this location.
just wanted to give a positive shout out to a gentleman named Matthew that works morning shift, I don't know his position but he had the most humble, positive,prompt service this morning.
Good to see such smiling faces and laughter in facility as I waited for my breakfast.
The whole crew seemed jolly.
Way to go eastchase location..
What a burger indeed, delicious as always, fries rival the competition that shall not be named.
Service at this location was excellent, order was double checked and accurate. Staff were friendly and the line went quickly during the lunch rush.
The Cashier was top tier! Her service skills were the best ever! She should be used as a trainer for new hires. Please reward this Lady with promotions & raises? I cannot remember her name, I wish I could.🤩💙🙏💯🦋😋😋🥣🫶🤓
In my opinion Whataburger was a 5 Star before they sold... but are still a solid 4 Star and pretty awesome..
Ordered online for curbside service. Had to go in to get food 10 minutes after app said it would be ready. They were not busy. Food was fine. Service not so great. This place is usually packed and have had decent service in past. Will probably give location another chance before finding another one to go to.
Wonderful customer service!! Everyone is so nice! I am so pleased with the service! Clean place and hot food!
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