Now, we are not from here and only visit around this time of the year for the archery Reinhart R100 event. That being said, when we do stop in for food. It has been hot and really good. I know my curly fries look low, but my daughter started eating them once we got our order. We'll continue to visit this location. See you next year. :)
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I disagree with the one star ratings for this location. My experience was actually quite pleasant! Perhaps it’s because I was the very first in line before lunch crowd hit, but I’m pretty sure it’s also because the staff at this location were great :)
The lady taking drive thru orders was so friendly, made sure she heard my order correct (planes kept flying overhead and disrupting the conversation) and super patient. Once I drove to the window, she was just as sweet. Our food was hot! I could not wait to dig into my crinkle fries.
Just to be sure I wasn’t being played a joke, I pulled over to check the food in my bag. Everything was perfect! It made it even better when I got caught by the Haslet train on the way home BUT Arby’s got my back because I got to eat my fresh food while sitting at the tracks. It was the long train today.
Also my child’s meal came with a Mad Libs instead of a useless toy that gets thrown away later. I was happy to have something that would engage our family time and challenge reading skills.
Anyway, I recommend!
Took my wife here for lunch. The order was mixed up, but the manager corrected everything quickly with no problems. Very nice management and staff at this location. Will eat here again...
Staff is always friendly when I go thru the drive-thru. One day I walked in to use their restroom. Five staff members were sitting at four different tables (very slow, I’m assuming). One young man jumped up immediately to take my order. He was very hospitable. Two people were towards the back by the restrooms eating together. One young lady was on her phone. Another older lady was asleep, leaning against the wall at her table. I believe there was at least one cook in the back I couldn’t see. I’m only stating what the staff was doing because that bathroom I went into, desperately needed to be cleaned. Other than that, what they were doing was understandable because they had zero customers outside of myself. The food is ok. It’s quickly thrown together and it’s obvious compared to other Arby’s locations.
I’m am continuously blown away with the service this team brings me. Kristen is always so nice and everyone else that’s helped me is always the best:))
My Disabled Son and I love Arby's! We love the Arby's on Kemp the best! Great customer service, great food especially curly fries and cheese sticks! It's always clean. Thank you so much Arby's staff on Kemp! Ya'll are AWESOME! God bless Ya'll!
Great service, the young man gave me a complimentary coffee
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UPDATE 💥
Went from a 1 star - 5 star because the GM Michelle personally called me offered to refund me (which she did) and give me anything on the menu to "make things right" ( I just replaced my drink and 4 sliders). Was a blessing, and that is great leadership.
I went through this evening. Jaylan was the drive thru employee. He was nice have no complaints about him . He let me know the meat would take about 10 more minutes to cook. I didn't really want to wait because they say ten minutes and it really is more like 20. I ordered 4 Chicken sliders and curly fries instead. I ended up waiting the 10 minutes anyways. No one was in front of me , I was the only one at the time in the drive thru and it looked extremely dead of customers. Figured the food would be fresh made since it was taking that long in this situation. I get home and the fries were old , really dry and hard and not hot. I only live 4 minute drive away. The chicken sliders tasted about the same, dry, hard and not hot.
Not in the mood to drive back but would love to get my money back. I bet until one of the sliders in the meat was tough/cold it feels undercooked I was so disgusted biting into it. I told my son to immediately stop eating his because of fear of him getting sick.
This location is usually fast service Kathy and her staff cannot do enough for the customer said pass through the drive-thru. First-class service 🤗🥰🙏🤫🐕🦺
Went through the drive thru to grab a couple of roast beef sandwiches with a 2 for $4 coupon. By the time I left, the hilarious and awesome gentleman working the speaker had talked me into a shake and a cookie. Corporate should do whatever they can to hold on to a gem like that. Thanks for the laughs and the cookie definitely loved up to the hype 😊
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