Being from out of town and never having been to Portillos or eaten a Chicago-style Italian beef, the manager made recommendations for me. My combo sausage and Italian beef combo was amazing! I recommend mozzarella cheese and gravy on it.
We were recommended to try a local staple for an Italian beef sandwich.
Food: We had an Italian beef sandwich, an Italian beef and sausage sandwich, a portillo hotdog, and fries. All were good for a chain that borders on fast food.
Service: Counter service, self serve so not much to speak of but the employees were friendly and efficient.
Atmosphere: family friendly casual place with options for the whole family. Nice 1920s prohibition Era decor. Fun.
Awesome location and right by Good Sam hospital!! I get my wife lunch from their often and they never mess up the order and always have everything ready on time which is a big deal when you're bringing food to a hard working nurse!! Thank you and all of your staff for your hard work and Lunch dedication!!
My first time here. I was visiting for the Thanksgiving holiday from Mississippi and always heard of this place so my family took me here. I had the famous beef sandwich everybody talk about. I must say, the food was delicious. Fast service not too expensive. Will visit again.
Friendly staff, fast service , and I love the old fashioned decor and tables. I highly recommend it.
5 stars all Around.
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I stopped eating at Portillo's for probably the last 5 years because of terrible experiences after experiences at different locations of Portillo's. One can only tolerate so much before giving up. I sworn off Portillo's but given an opportunity, I tired them one more time at the Downers Grove location and they might have restored some faith in me again.
I am giving The Downers Grove location 5 stars just because the food was excellent and the GM and crew was so nice. Restaurant was clean and staff was friendly.
I tried the garden hot dog and it was interesting. Italian beef was good with sweet and hot giardiniera. Cheese fries is a must. Their chocolate cake shake is my go to and Portillo's famous chocolate cake is a out of this world. Get the chocolate cake. If you don't want anything else in life from Portillo's, cheeseburger is cheeseburger and fries is fries but this cake is the most delicious thing you can put into your mouth from this restaurant so always get the cake and visit the Downer's Grove location if you want to spend money on a better Portillo's than the others, visit this one. It's worth the drive for me.
The old lady and a young boy were so kind to me, I wish I could get their names. They were so nice, friendly and kind people who helped me with my purse. They were there last Sunday December 3rd, 2023. They were preparing something in the entrance station.
Thank you guys, I really appreciate your help and love.
Who doesn't love Portillo's there's something for everyone.
They have a someone at the salad station whipping out some creative salads that tastes just as good as it's presented.
Of course the original menu items are a must haves. Make sure you try the chocolate cake
First time experiencing an Italian beef sub and I must say it delivered!!! The atmosphere was pleasant. I’ll definitely be back.
Walked in and asked one of the staff if I sit or order at the counter. He asked if it's my first time and I said yes. He then proceeded to walk me to the counter while explaining everything on the menu and mentioning which ones they were best known for. After I ordered a few of his recommendations (the hot dog, Polish sausage, fries) I waited, grabbed my food and sat down. One of the best hot dogs I've ever eaten and the buns were so soft. I enjoyed the toppings on the hot dog more than the onions on the sausage but they were both great and the fries were delicious too. Overall the food was very inexpensive and filled me up well. The nice staff member even came by once he saw me get up and asked how it was and what I ordered. Having somebody like that definitely puts Portillo's as a must-return for me. The place was kept super clean as well which was nice to see!
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