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It’s been a long time since I’ve dined in at a Steak ‘n Shake. Since COVID, I always go through the drive but I’m so glad I decided to give it a shot. While it’s a completely different experience than it used to be (no servers, no hostess) it was a pleasant one. The kiosks were clean and easy to use. The person handing out food announced orders over a speaker system which made it impossible to not hear your order called, and the food was good. The one person I interacted with who was pushing out the orders was very kind and helpful you could he was working really hard to make sure it was a good experience. It wasn’t busy, despite being lunch time on a Saturday, but there was a steady stream of families coming in the door. Really appreciate this restaurant innovating to meet the needs of their customers during COVID with online ordering, etc. and I think this new model is a step up from that. It’ll never be the same, but that doesn’t have to be a bad thing. All credit to the employees who can make or break a dining experience.
This place is awesome. I don't have a franchise anywhere near where I live. I sure wish I did. The staff was incredibly friendly. And they put you in a good mood. The food was exceptional. And the price is absolutely amazing in these times for sure. Loved everything about it
Went through drive thru. Very friendly person. Atentive. Special request completed.ahe should be recognized Friday 12/1)23 approximately 645pm
This location now has kiosk ordering due to staffing shortage, but I didn't mind it much. Was able to place my order and pay for it easily. Staff was super friendly and food was cooked to order fast. Came out hot & fresh, they even made a fresh pot of coffee for me. Location is old and rundown but not enough to detract from enjoying an inexpensive lunch.
I wish I had taken photos. It was the cleanest "Steak n Shake" I'd ever stepped into. The kiosks to order were a smart move as it has clearly freed up the staff to provide excellent customer service. Even though it was self ordered, the staff was helpful in resolving confusion associated with self ordering and managed to provide our family with the meal we expected. I always preach about good customer service, and it's been a long time since we had such a positive experience at any restaurant. Take a bow SnS team, you're bar setters.
I didn't get the name of the young lady that assisted me but I told her her customer service skills was outstanding. Very very polite. SHE NEEDS A RAISE & SHE NEEDS TO BE TRAINING AS A JUNIOR SUPERVISOR. I am a supervisor & I know talent when I see it.
James is always cheerful and happy. We got a Reeses milkshake with dinner and it was amazing!
Went through the drive thru at Steak and Shake for the 1st time. The person that took our order and was at the window did a great job. Very friendly. Food was good. Reminds us of Freddie's. Will be back. Thks
Garlic Double Steakburger: the garlic was a perfect touch to the bun. Fries soaked up the rest and made them even better. I definitely want to came back for another... goes good with a Pumpkin Spice Milkshake!
I wanted to take the time to post this review today. I stopped at this location to get something to eat and the young lady that took my order was sooo sweet. When I reached the window She caught my eye because of her absence of hair. I assumed she mite be going through something and I did not want to be too forward and ask but what impressed me the most is that regardless of what is goi g one in her life she blessed me with amazing customer service, kindness and the most beautiful smile I have seen in a while. Thank you for that you made my day brighter….
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