The place was pretty empty when we stopped in but the drive through was doing a brisk business. I really like the kiosk ordering. I think it allows them to stay functioning, and it’s easy to order through. They should be paying their workers a living wage without tips, the tip screen doesn’t make sense without a server and I have to wonder if tips actually make it to the employees. Kids milkshakes were up quick, food took about 15 min. Place was clean enough. Floor a bit sticky.
I like how they have kiosks to take my order so I can customize it perfectly. But because of the kiosk, there is very little service. If you need anything, you have to go to the counter and wait for someone to see you.
The new technology is interesting. You have to get QR codes before getting your drink. You only get 3 refills per drink order.
The staff was very friendly.
I think all steak n shakes have sticky floors but it was extra sticky this day..I ate inside and no body even greeted or checked on us while eating. The kiosks are cool but it would’ve been nice to have been greeted or asked how my dining experience was and it was dirty. My friend tried to play their game in there too but it was broken.
There was a young gentleman working the window during the lunch rush today that was patient, kinda and hardworking! Taking orders and running orders out. I can tell they are understaffed like most places but the service and food was worth providing positive feedback. Even with a wait the food was hot when it was brought out. Would come back here before going to the double arches next door!
Although they were very short handed & had to wait a while to order. The food was fresh, hot & worth the wait. Thank you for the team that was working on this nice Sunday.
Best service at the drive thru. I believe The cashiers name is KAM, When I say drive through attendance need to take note from her they should very friendly my food was hot and fresh and as usual delicious I will say her enthusiasm was infectious because it hurt make me have a good rest of the evening
Burger, hotdog, and cheese fries for the Fourth! Food was good and didn't close too early for the holiday. Not a fan of the kiosk ordering but it works. No longer have the half and half shakes, so sad.
The lowest price for great steak burger and milkshake is absolutely the key to success of Steak ‘n Shake.
Meals always Hot buns fresh. Like the Onions rings. Plus clean Restroom, dining area too.
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