1316 Commonwealth

I recently had the pleasure of experiencing top-tier customer service at the Xfinity Store, specifically from a Sales Consultant named Will Jones. From the moment I entered the store, I was greeted with an infectious smile and a demeanor that radiated professionalism and friendliness. In an era where customer service often seems to be a neglected art, Will is very clearly stands out as a beacon of how it should be done. He effortlessly combined extensive product knowledge with a genuine understanding of customer needs, helping me navigate through the array of services available to pinpoint exactly what would serve me best. As a customer, this is the main reason I want transfer my mobile services from T-Mobile to Xifinity. I pay 56$ per month to T Mobile, which is too expensive. The store was bustling with customers around 5 pm, yet Will managed to make me and my friend feel like we were the only person in the room. He patiently answered every query we had, no matter how trivial, with clear and concise explanations, demystifying the complexities of the services I was interested in. As a PR professional, I was particularly impressed with his transparency and honesty. At no point did I feel pressured to purchase more expensive packages that were beyond my needs and budget. Instead, Will focused on providing value, ensuring that I walked away with a deal that was not only cost-effective but perfectly tailored to our requirements. It's worth noting that his exceptional service did not end once the transaction was complete. It was 7 pm and the store almost close, but he took the extra time to ensure that I was familiar with all the features of the services I had subscribed to, and confidently assured me that he would be available for any follow-up questions or concerns in the future. In conclusion, my visit to the Xfinity Store was made remarkably enjoyable and stress-free thanks to Will Jones. His commitment to delivering outstanding customer service is evident, and he is undoubtedly a valuable asset to the Xfinity team. For anyone in need of guidance on Xfinity’s products and services, I wholeheartedly recommend seeking out Will Jones - a true ambassador of customer service excellence! ! ! Highly Recommend~

Perfect service and very friendly staff. Mr. Ben helped me with the process of returning my devices, went very smooth and fast. Thank you to every staff member!

I bought a new phone and the Employee who spoke to me was very informative and helpful.

Went to the store today stressed out about my wifi and Chris was absolutely amazing.

Angie was so helpful! I have never in my life had such a great experience at this type of store. I was so stressed that it was going to take hours but she was so fast and saved me $$!!