Abbott's Frozen Custard Rochester

I have to amend our post from 3 years ago because the service has unfortunately gone downhill. We visited on an evening when there were no other customers and when we entered the young man was on his Ipad and didn't even look up for at least a minute. We waited patiently, since he knew we were there, and when he finally looked up he didn't say a word - just stared at us. Evidently "hello" or "can I help you" are beyond his customer interaction ability. We make our orders and he still never says a word. So I ask him if they might have pumpkin flavor again this season since there was none that night. He stares at me and says "not tonight". The only words he spoke and they seemed intentionally to not answer my question. Usually the staff are good, but sometimes not so much, and every experience we have had with this person has been unpleasant. Fortunately an alternative ice cream shop has opened nearby. So far the staff there have been very pleasant every time we have visited. They even know how to smile and be courteous. We LOVE this Abbott's location. It has done a wonderful job serving central Brighton for several years with great Abbott's quality. We visit often throughout the season and the staff are always courteous and efficient. Try a Flurry if you want a special treat.

This is a cool little Abbots tucked in the corner of 12 corners. Parking lot chairs. Very chill vibe. Go late.