Rally's

Well I was very happy that I finally got my last strawberry ice cream. Only place that had it left. Don’t get your hopes up though . I took and bought the last. Went 3 days in a row because the 1st 2 days I was told that no one had cleaned the ice cream machine out after I was told and promised that those other days it would be and was also told that it would have at least a weeks worth of ice cream left and I only got 2 med. cups full. I was staying with a friend the 1st 2 days but I drove 30 min back the next day to get it and only got a little bit. The lady there who said she was the GM was very rude. I offered to pay more for the large and she said yeah you can pay for the large and we will give you the medium. I was just like it’s fine I really want my ice cream so I payed for them and waited at the other window to find that they only had 2 . I was upset because I wanted more but I guess they couldn’t help with that and then I was also not given the 2 orders of funnel cake fries that I had ordered and payed for . After driving that 30 min. The only thing I was happy about was finding the last rally’s that had the wicked strawberry ice cream . Please corporate bring it back. Don’t nobody care about no dang chocolate when you got strawberry that good. It’s a shame you would get rid of something that was so popular. Bring it back please . Ask they never answer their phone so I was drive back 30 minutes blindly knowing if they were even going to have it ready and cleaned for me to even order. Also couldn’t call back and tell them that they forgot to give me the other half of my order. Like they aren’t even that busy and have enough staff to be able to answer their phones .

A quick stop to get a meal. Once order was taken, it was quick.

Customer service leaves much to be desired but the food here is ALWAYS awesome!! 👍 Hot fries, ice cream machine is usually working (unlike other fast food places where it's always "broken"), and the best mozz sticks around! Overall great job guys! I'm sure you're understaffed and overworked so I don't pay any attention to the attitude over the speaker - so long as my food is good!🤣

The drive-through service was fast, pleasant, and they even acknowledged how cute my dog is. They gave her a small treat of soft serve ice cream and made sure to ask my permission first. The food wasn't for me, but the person who ate it told me that it was warm, fresh, and delicious.